From first ride-through to morning report.
The Proprietor owns the company and signs the contract. The team does everything else, and they are better at it. Here is every step, from the first visit to a typical night.
How it works, start to finish
No installation, no hardware, and no training for your staff. You close up, we do the rest, and you read about it in the morning.
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The first ride-through
Led by The Proprietor, Dietrich Van Hollow
About an hour after you close, the Proprietor rides your property with you. They note every door still in use, what sits unattended, and who is allowed to be there at night. It is free, and there is no obligation.
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The security plan
Led by Abigail Crane
We write it with you on one page, in plain English: the strength you chose, the signals at your doors, the two doors that loop, the decoy zone, the rooms that are never entered, who is authorized at night, and who we call if the police are needed.
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The contract
Led by Abigail Crane
One page plus terms, written in ink. The price in souls, gold, or favors. The Empty-Handed Guarantee. Thirty-day claims. Cancel any time.
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Installation night
Led by Your specialist
The Certified Haunted Decal goes on your door, the cold spots are placed, and the specialist walks every route once. Nothing is installed in your building and nothing is wired.
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Every night after that
Led by The whole night shift
Most nights, nothing happens and we write it down. When someone does arrive, the building answers in stages, from a quiet signal at the door to a haunting they will remember. The timeline below shows a typical night.
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The morning report and the monthly review
Led by The Quality Control Spirit and your specialist
Every morning you get a plain report, quiet night or not, read twice before it is sent. Once a month your specialist goes over what we saw and what to adjust with you. This is where many of our best ideas come from.
What happens between dusk and dawn
Most nights end at the first line. When they do not, the building answers in stages, and each stage is chosen to send the visitor away with as little drama as possible.
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DuskSetupYour assigned specialist
The specialist takes the post
Doors are checked, the back door is tested by hand, the decal is in place, and the cold spots are set. The night’s report page is opened.
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EveningSetupYour assigned specialist
Quiet rounds
The specialist rides the route every hour. Usually nothing happens, and that is written down too.
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2:47 a.m.ThresholdThe specialist on duty
A visitor reaches the back door
A cold spot at the handle, a draft at neck height, a light that will not stay on, a pale shape in the window. Most visitors read the room and leave without ever opening the door.
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2:49 a.m.The LoopThe specialist on duty
The door puts them back outside
If they try the door, it opens. They step through, and step out of the same door, facing the way they came. This happens twice, never more, and nobody is ever trapped.
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2:53 a.m.Staged WelcomeThe specialist on duty
A hallway that looks like a win
Only the determined get this far. We let them into the decoy zone we chose with you: a vestibule with nothing worth taking. The lights come up and the next lock opens easily. They feel they have won.
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2:55 a.m.Rapid HauntingThe whole shift, on cue
Three events in under a minute
Lockers open, a piano plays itself, someone asks for a hall pass. The visitor drops the bag and takes the exit, and leaves with only what they brought. If you have asked for it, a very long story keeps them seated until the patrol arrives.
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6:00 a.m.ReportReviewed by the Quality Control Spirit
The morning report is written
Plain English, even on quiet nights: what happened, where, and what we did about it.
The one rule: nothing valuable is ever inside the decoy zone. That is why we can let a determined visitor in and still keep the Empty-Handed Guarantee.